With glass365, HEGLA-HANIC introduces a new generation of ERP software developed specifically for the glass processing industry, combining sector know-how with modern Microsoft technology. Built on Microsoft Dynamics 365 Business Central, glass365 provides a familiar, scalable ERP environment while addressing the complex workflows typical of glass fabricators and processors.

A defining element of glass365 is its customised AI assistant based on Microsoft Copilot. Unlike standard AI tools, this Copilot is adapted to glass industry requirements. It is capable of extracting order-relevant information from emails, PDF attachments, handwritten sketches and mixed file formats, transforming unstructured input into structured draft orders.

The system automatically checks warehouse stock levels and generates preliminary quotations, significantly reducing manual data entry and processing time. Importantly, glass365 maintains a human-in-the-loop approach: all AI-generated drafts remain fully editable and must be reviewed and confirmed by the user before final approval.

By integrating AI-supported order entry directly into a Microsoft-based ERP environment, glass365 addresses one of the industry’s most time-consuming administrative processes. For glass companies handling customised products and diverse order formats, the solution represents a clear step toward greater efficiency, accuracy and digital maturity in daily operations.