DoorCo has enhanced its online system with the One Self Service Portal, designed to make ordering, tracking, and managing composite doors faster and simpler. Customers can now access Manufacturing Live Orders, showing real-time progress for each door through stages like cutting, assembly, and finishing, all linked to the Manufacturing Delivery Schedule for precise delivery expectations. Order history and direct customer service queries are also available within the portal.
The Knowledge Hub offers around 40 detailed FAQs, covering technical specifications, service parameters, and contact points. DoorCo’s Customer Guide, a 48-page resource, details door designs, key styles, components like Flip, Paint, and Glazing, as well as supply chain and specialist technology support.
Marketing is integrated through the Web To Print portal, enabling customers to download, customize, and print materials directly. All features are accessible via the standard ordering login, with the sales team ready to guide first-time users.
Source: DoorCo with additional information added by Glass Forum
