TECGLASS S.L, a global leader in Turn-Key digital printing solutions, has announced the launch of its latest business unit in the United States.
This strategic move aims to address the growing demand in the USA and Canada markets while enhancing the after-sales service to elevate customer experience.
Situated at FENZI AGT USA LLC’s premises in Downingtown, PA, the new business unit commenced operations on March 1, 2024. Its primary focus is to supply and service Jetver ceramic inks, consumables, and spare parts, catering to the diverse needs of Tecglass’ expanding customer base.
In addition to its product offerings, the business unit will streamline administrative processes by allowing customers to interact directly with Fenzi AGT USA LLC for invoicing, administrative tasks, and order management. This real-time service approach aims to enhance efficiency and eliminate logistical challenges associated with transoceanic shipments.
The warehousing facilities at AGT USA LLC will house a dedicated space for Tecglass products, including a comprehensive inventory of spare parts and consumables. The storage system ensures optimal conditions for ceramic inks, with automatic devices maintaining the inks at the required temperature and rotation.
Gustavo Lázara, North America Area Manager, shared his thoughts on the expansion:
“We are excited to introduce our new business unit, underscoring our commitment to innovation and customer satisfaction. This expansion signifies our dedication to meeting our clients’ evolving needs and reinforces our position as a trusted industry leader. With North America being a key market for us, this strategic move allows us to serve our customers directly from the United States, aligning with our commercial expansion roadmap.”
The implementation of this business unit is expected to have a significant impact on various sectors, including architecture, automotive, and food retailers. For customers in the automotive industry, particularly After Market and OEM fabricators, the direct supply capabilities from the US are set to streamline operations and enhance efficiency, with orders being fulfilled within 2-3 days.
The launch of Tecglass North America marks a milestone in the company’s journey towards providing unparalleled value and exceptional customer experiences. This expansion reflects Tecglass’ commitment to continuous improvement and customer-centric service delivery.
Source:Tecglass with additional information added by GlassBalkan
