R.C.N. Solutions: Elevating Customer Experience Through Innovation

by APAZONE
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R.C.N. Solutions: Elevating Customer Experience Through Innovation

In the realm of customer experience, the interactions we share often extend beyond mere transactions; they portray intricate tales of dedication, history, and innovation.

This is especially true for companies like R.C.N. Solutions, which prides itself on fostering relationships with its clients, ultimately related to their unique journeys. One such enlightening experience was the collaboration with MEC srl, a renowned glazier company based in Lissone, MB, Italy.

The Legacy of MEC srl

Established in 1952 by the visionary Mariani and Colnaghi families, MEC srl epitomizes the evolution of craftsmanship in the glass industry. Starting at a time when glasswork relied heavily on manual labor and lacked the modern conveniences of software and machinery, MEC has embraced the technological advancements that have shaped the glazier landscape over the decades. As a third-generation family business, MEC has successfully navigated the challenges of time, scaling its operations and expanding its service offerings to cater to an increasingly discerning clientele.

With a sprawling 12,000 square meters of production area located strategically near Italy’s prominent furniture workshops, MEC specializes in high-quality glass products. Their portfolio includes bespoke glass solutions for furniture, wardrobe doors, and kitchen applications, serving both esteemed national brands and international markets. MEC’s commitment to delivering only the finest quality products solidifies its reputation as a trusted partner among industry leaders.

A Commitment to Sustainability

MEC’s forward-thinking approach extends beyond quality and craftsmanship. In a significant move toward sustainability, the company embraced automatic equipment for solid-liquid recycling and water separation as early as 2009. This proactive strategy underscores MEC’s dedication to environmentally responsible practices, aligning their operations with global sustainability goals and positioning them as a leader in eco-friendly manufacturing.

Partnership with R.C.N. Solutions

At the heart of MEC’s recent advancements is its strategic partnership with R.C.N. Solutions. To elevate their production capabilities further and enhance service efficiency, MEC invested in an RCN laminating kiln (the Lammy System 210S). This state-of-the-art equipment, coupled with an EVA-box cutting system, empowers MEC to perform in-house production seamlessly, shortening delivery times while ensuring impeccable quality control.

Alessio Colnaghi, one of the driving forces behind MEC, highlights the operational advantages brought by the RCN installation. “I am very satisfied with RCN’s kiln and the service provided during installation,” Alessio stated. “The kiln, combined with RCN’s interlayer, REVA BF, operates efficiently, prompting me to revisit my volume forecasts.” This keen emphasis on internal training and technological prowess showcases MEC’s commitment to staying ahead in a competitive market.

The Future of Glazing

The glazier industry is experiencing an increased demand for versatility, necessitating the use of innovative laminating systems. MEC’s investment in a clean room for the laminating line not only promotes a hygienic production environment but also adheres to meticulous organizational processes, ensuring the utmost quality in every product. MEC’s adaptability to market trends—inclusive of lamination with various materials such as marble or stoneware—illustrates their innovative spirit and dedication to customer satisfaction.

As MEC looks to the future, Alessio envisions even greater horizons. “We have a lot of things to do and develop,” he notes. “The idea is to dedicate a new department to semi-finished products, enhancing our assembly service and integrating advanced technologies to deliver products with added value.”

 

 

Source:RCN Solutions with additional information added by GlassBalkan

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